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Process Mapping and Resources Profiling |
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- Detailed mapping of existing processes to understand current workflow, process requirements and activity times
- Profiling of resources required in the offshore operations
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Process Migration and Implementation |
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- Structured approach to process migration using a well defined transition and implementation framework ensures smooth transfer of processes
- Comprehensive process documentation, migration and training plan
- Clear delineation of responsibilities among onshore and offshore staff accelerates resolution of issues and enables effective process implementation
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Tracking Input Quality |
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Complete checking of source documents by processors using a detailed check-list
- Clearly defined business rules at the time of process migration ensures quick handling of ‘exceptions’
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Ensuring Output Quality |
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- Specialized resource for reviewing the quality of work
- Close monitoring of service levels of the process by a dedicated process leader
- Use of quality techniques like random sampling, fishbone analysis, and process charts ensures compliance to high quality standards Extensive process training for agents
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