Process Demo
  Process Mapping and Resources Profiling  
  • Detailed mapping of existing processes to understand current workflow, process requirements and activity times
  • Profiling of resources required in the offshore operations

Process Migration and Implementation

  • Structured approach to process migration using a well defined transition and implementation framework ensures smooth transfer of processes
  • Comprehensive process documentation, migration and training plan
  • Clear delineation of responsibilities among onshore and offshore staff accelerates resolution of issues and enables effective process implementation
  Tracking Input Quality  
  • Complete checking of source documents by processors using a detailed check-list
  • Clearly defined business rules at the time of process migration ensures quick handling of ‘exceptions’

Ensuring Output Quality

  • Specialized resource for reviewing the quality of work
  • Close monitoring of service levels of the process by a dedicated process leader
  • Use of quality techniques like random sampling, fishbone analysis, and process charts ensures compliance to high quality standards Extensive process training for agents
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