Client Snapshot
Industry:
Real Estate Investment & Property Management
Location:
Arizona, USA
Portfolio:
Value-add multifamily residential portfolio
Service Scope:
Accounts Receivable (AR) & Property Operations Support
Key Highlights
Scale:
AR and operational support across multifamily properties
Ramp-Up:
Stabilization of AR processes and reporting workflows
Quality:
Improved lease-level accuracy and financial controls
Delivery:
Enhanced cash flow visibility and reduced discrepancies
Client Background
The client is an Arizona-based real estate investment and property management firm focused on acquiring and repositioning underperforming multifamily assets.
As the portfolio expanded, inefficiencies in Accounts Receivable (AR) and property-level operations began to impact financial accuracy and cash flow visibility. Lack of oversight, inconsistent processes, and coordination gaps with Property Managers created ongoing operational challenges.
OHI partnered with the client to improve AR processes, strengthen financial controls, and enhance data accuracy across the portfolio.
Business Challenge
The client faced several operational and financial reporting challenges that impacted data accuracy, cash flow visibility, and overall process efficiency:
Utility Billing Gaps
Tenants were not consistently billed for utilities due to missed transfers, impacting revenue and AR accuracy.
High Delinquency Levels
Ineffective rent collection processes led to elevated delinquency and inconsistent follow-ups.
Lease Data Discrepancies
Mismatches between lease agreements and system records created financial inaccuracies.
Unreconciled Tenant Accounts
AR, prepayments, and security deposits were not aligned with the general ledger.
Delayed Security Deposit Claims
Insurance claims were not filed on time, impacting recoveries and cash flow.
Undocumented Concessions
Tenant concessions lacked proper documentation and approval controls, increasing financial risk.
OHI's Approach & Solution
Utility Billing and AR Corrections
- Identified and billed missed utility charges
- Updated tenant accounts regularly
- Improved AR accuracy
Delinquency Management
- Implemented daily tenant follow-ups
- Tracked collection progress in the system
- Strengthened rent collection processes
Lease and Data Validation
- Audited lease agreements against system records
- Corrected discrepancies in lease data
- Improved data reliability
Account Reconciliation
- Reviewed GL and tenant balances
- Corrected manual transaction errors
- Ensured alignment across AR and deposits
Security Deposit Claims Management
- Audited pending claims
- Prioritized urgent filings
- Streamlined submission process
Concession Controls
- Introduced standardized concession forms
- Implemented approval workflows
- Ensured proper documentation
Results & Impact
| KPI | Before OHI | After OHI | Improvement |
|---|---|---|---|
| Utility Billing Accuracy | Missed utility charges and incomplete billing | Accurate and consistent tenant billing | Improved revenue capture |
| Delinquency Management | High delinquency with inconsistent follow-ups | Regular tracking and proactive collections | Reduced delinquency levels |
| Lease Data Accuracy | Mismatches between lease and system data | Fully aligned lease records | Improved data accuracy |
| Account Reconciliation | AR, deposits, and GL not aligned | Accurate reconciliation across accounts | Reduced discrepancies |
| Security Deposit Claims | Delayed and untracked filings | Timely and prioritized submissions | Faster recoveries |
| Concession Documentation | Inconsistent and undocumented concessions | Standardized forms and approval workflows | Reduced financial risk |
OHI improved AR accuracy, strengthened financial controls, and enhanced operational efficiency across the portfolio, resulting in better cash flow management and reliable reporting.
“OHI helped us improve AR accuracy and bring consistency to our property operations. The improvements in billing, collections, and reporting have strengthened our overall financial control.”
Vice President
Arizona Based Multifamily Property Management Company
Improve AR Accuracy and Operational Control Across Your Portfolio
Strengthen rent collection, improve data accuracy, and enhance financial visibility across your multifamily assets.
