Client Snapshot
Industry:
Property Management
Location:
USA
Software:
AppFolio
Service Scope:
Monthly close, financial reporting, accounting centralization, management dashboards, work order tracking, and maintenance cost control
Key Highlights
Month-End Close:
Month closed by the 6th; final financials issued by the 8th
Reporting Quality:
Management dashboards improved clarity for leadership and investors
Cost Control:
Maintenance supply material and labor expenses reduced by 30%
Accounting Savings:
40% reduction in accounting costs after full utilization of the India team
Client Background
The client needed a stronger property accounting model that could support timely monthly financial reporting, centralized processing, and better visibility for management, bankers, and investors. The existing process required improved structure, better documentation, and more reliable access to updated financial information.
OHI supported the client by centralizing accounting processes in AppFolio, improving reporting workflows, and strengthening financial visibility through management dashboards and documented accounting procedures.
Business Challenge
The client needed a rational, financially supported separation plan that optimized property allocation, minimized partner payouts, and reduced litigation risk.
Month-End Reporting Timeliness
Monthly financials needed to be closed and issued within a predictable timeline for bankers, investors, and senior management.
Limited Management Visibility
Senior management and investors required clearer, more useful financial information for decision-making.
Decentralized or Inconsistent Accounting Procedures
The accounting process needed better documentation and centralized execution within AppFolio.
Maintenance Cost Control
Maintenance supply material and labor expenses required stronger tracking through work orders and technician time monitoring.
Without a centralized accounting structure and better reporting discipline, the client risked delayed financial submissions, limited management visibility, and uncontrolled operating expenses. The process needed standardized workflows, dashboard-level visibility, and cost tracking at the operational level.
OHI's Approach & Solution
AppFolio-Based Accounting Centralization
- Centralized accounting processing in AppFolio.
- Established documented accounting procedures for consistent execution.
- Improved availability of updated and accurate information at required levels.
Monthly Close and Financial Reporting
- Built a disciplined month-end close process.
- Supported monthly close completion by the 6th of the month.
- Enabled final financial reporting by the 8th of the month.
Management Dashboard Reporting
- Improved dashboard reporting for senior management and investors.
- Enhanced clarity and quality of financial information.
- Supported better financial review and decision-making.
Maintenance Cost Control Support
- Strengthened work order tracking.
- Supported maintenance technician time tracking.
- Helped identify and reduce maintenance supply material and labor expenses.
Results & Impact
| KPI | Before OHI | After OHI | Improvement |
|---|---|---|---|
| Monthly Close | Less predictable close timeline | Month closed by the 6th; final financials issued by the 8th | Timely monthly financials |
| External Reporting Confidence | Reporting timelines needed improvement | Reports submitted on time to bankers and investors | Received appreciation from stakeholders |
| Management Reporting | Limited clarity in financial information | Management dashboards improved reporting quality | Better visibility for leadership and investors |
| Accounting Process | Procedures needed stronger standardization | Documented accounting procedure with centralized AppFolio processing | Updated and accurate information available |
| Maintenance Expenses | Higher supply material and labor costs | Work order tracking and technician time tracking implemented | 30% reduction; $200K+ annual savings |
| Accounting Cost | Higher accounting cost structure | Full utilization of India accounting team | 40% cost savings after first year |
OHI helped the client create a centralized AppFolio accounting process with timely monthly close, improved management dashboards, and stronger maintenance expense controls. The result was faster financial reporting, better stakeholder confidence, over $200,000 in annual maintenance-related savings, and 40% accounting cost reduction after the first year.
“OHI helped us centralize our accounting process and improve the timeliness of our monthly financials. The improved dashboards and cost controls gave our management team better visibility and stronger operational discipline.”
CFO
Property Management Firm
Close faster, report better, and control property expenses
Centralize property accounting in AppFolio, improve dashboard visibility, and reduce operating costs with a structured offshore accounting model.
