Real Estate Back Office Services

Company Brochure

With OHIs, Real estate back office support, improve your day‐to‐day functions of the property management department and the functions of the Property Manager. We have experienced Assistant Property Managers/Office Managers providing real estate back office support services at very economical rates who have good communication skills, have a customer service background and mindset. They are adept at multi-tasking and prioritizing work. We have 12+ years of experience in real estate back office support services, working with 50+ commercial and residential real estate companies in California, New York, Texas, Florida, Colorado, Kansas and Washington. OHI has provided services in different real estate back office related activities in finance, accounting, operations, maintenance and marketing support to 75000+ units across USA.

A detailed list of our real estate back office services is listed below.

Please email sales@outsourcinghubindia.com or call 1- 646-367-8976 for a no obligation customized cost benefit analysis of outsourcing opportunities in your organization.

Our Services

Marketing Support Services
  • Creation of marketing collateral such as flyers, banners, brochures, gift cards, souvenirs, calendars and power point presentations
  • Digital marketing support on Real Estate Listing Sites such as Craigslist, ForRent, Apartment, Trulia and more. This also includes postings for new/vacant units including pictures, responding to queries and passing on genuine prospects to the client
  • Marketing Analytics Services including insightful reports covering relative ad performance across multiple listing sites
Maintenance Support Services
  • Answering calls and responding to emails from tenants regarding maintenance activities
  • Process maintenance requests and generate work orders, track their status with maintenance team and also get resident feedback on the request
  • Track maintenance team’s timesheets and work-orders against pre-decided standards to drive productivity of the in-house maintenance team
  • Organize customer feedback calls with resident on the resolution of resident complaints
Administration Support Services
  • Welcome letters to new tenants and owners
  • Entry of tenant leases into the leasing or accounting system
  • Manage documents related to tenants, insurance policies, insurance claim paperwork
  • Conduct exit interviews of residents to understand reasons behind move-outs
Tenant Screening Service
  • Tenant background check with current and previous landlord
  • Applicant interviews and referral checks over phone
  • Credit report, criminal searches, eviction history and sex offender registry search
Human Resource (HR) Services
  • Provide recruiting and talent acquisition services
  • Manage onboarding process for new employees
  • Filing paperwork and tracking time and attendance
  • Payroll processing
  • Employee expense reimbursement
  • Designing and developing a performance management system as per organization requirement
  • Create, design and implement an employee satisfaction & engagement survey
  • Assist the company in preparing a well defined HR Policy manual

Please refer HR Services for a detailed description of the activities performed in HR.

Additional services offered through our channel partners

IT Services
  • Assist in developing a website or web portal that is creative, feature rich and SEO friendly
  • SEO (Search Engine Optimization) Services – Keyword research, heading, SEO friendly URL suggestion, meta tag generation, alter tag generation etc
  • PPC (Pay Per Click) – Research keywords, create, design, implement campaigns and track performance of campaigns on a regular basis
  • Custom software application development services tailored to meet your business needs

Software Expertise

SOFTWARE
EXPERTISE LEVEL
Yardi-Voyager, Genesis
High
MRI (by Intuit Real Estate Solutions)
High
QuickBooks and Quicken
High
Microsoft Excel (in VLookUp, Pivot)
High
QuickBase
Medium
Propertyware
Medium
Timberline Property Management
High
Spectra Property Management
High
Avid Payable
High
Realpage – OneSite
High
The Property Manager
Medium

Pricing

Hourly Charges

$13 per hour

Onwards

80 Hour Slab

$875 per month

80 hours dedicated monthly staffing

Full-time Option

$1650 per month

160 hours dedicated monthly staffing

Client List

1. A well-known commercial real estate firm based in Tampa (FL). They manage close to 5 million sf of office and retail space.

2. A vertically integrated, full service real estate company based out of Bellevue, WA. They specialize in commercial properties.

3. A leading independent commercial real estate brokerage and property management firm in the Central Valley

4. A well known real estate firm in Tampa (FL). The company currently manages over $60M in commercial real estate assets.

5. A midsized real estate property management firm based out of Beverly Hills, CA. The firm manages over 50 properties, across 9 states, encompassing over 1200 tenants and nearly 1.5 million square feet.

6. A privately owned real estate management firm that specializes in the management of commercial and multi-family properties in the Greater Los Angeles area.

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